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Policies, Terms and Conditions:

Copyright and Trademark Notice	by Printronic Administrator
Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of this Store., Copyright © 2006, ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.
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Credit Cards	by Printronic Administrator
We accept the following credit cards: Visa, MasterCard, and Discover. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon shipment of your order.
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Ink & Toner Refund Policy

by Printronic Administrator

One-Year Risk Free Guarantee -
We guarantee our products for one year starting the day you place your order. You may replace, exchange, or return items within one year from the date of purchase if you are not completely satisfied. That means you can stock up on items without worrying and you will never againbe caught unprepared when the ink or toner suddenly runs out.

Our one-year warranty only applies to products purchased from us; with the exception of OEM or Original Equipment Manufacturer products, which are covered by their respective manufacturer’s warranty. In the case of a defect, please contact the manufacturer directly.

HP Support (800) 474-6836
Brother Support (800) 284-4329
Lexmark Tech Support (800) 539-6275
Dell Tech Support (800) 624-9896
Xerox Tech Support (800) 821-2797
Canon Tech Support (800) 828-4040
Sharp Support Center (800) 237-4277
Epson Tech Support (562) 276-1300
Okidata Support (800) 654-3282
Konica-Minolta (201) 825-4000
IBM Customer Service (800) 426-4968
Panasonic Support (800) 211-7262
Kyocera Mita Support (800) 255-6482
Ricoh Support (877) 212-6064
Samsung Support (866) 726-4249
Toshiba Support (800) 457-7777

Replacements or Exchanges -
Defective or damaged products may be replaced with another. However, we do limit the number of replacements to one replacement per item per order. After which, we will offer a refund or store credit for the item. We do not process exchages for OEM products.

If you purchased the wrong items or if you no longer need items purchased from us, you may exchange them. For media products and laser/toner cartridges, they must be unopened and in their original packaging. For inkjet cartridges, as long as thecartridge is unused, the blue tape untouched and the clip still attached, you may exchange it for another item.

Return Policy -
You may return an item forarefund or store credit within one year from the date of purchase; with the exception of OEM products. OEM products returned within 30 days from the purchase date may be refunded if the product has not been opened and is in sellable condition. All items must be returned back to us along withany replacements sent to receive a refund. If you expedited your order, the shipping cost will not be refunded.

To qualify for a refund or store credit -
- All cartridges must be returned back at least 70% full
- Refill kits must be unopened and unused
- Media products must be unopened and in their original packaging
- If you purchased the wrong cartridge or you no longer need the item purchased from us, you may return it for a refund or store credit as long as the cartridge is unused and in their original packaging.

Non Ink & Toner Refund Policy

Refunds -
Any new, unopened, and unused items purchased directly from our store and returned within 30 days may qualify a full refund of the cost of the item minus a 20% re-stocking fee. The consumer will be responsible for shipping the items back and the cost of shipping will not be refunded. All refunds require a Return Merchandise Authorization (RMA) number which will be provided to the consumer upon contacting us. If the consumer returns the item without a RMA number, the return will not be processed. The consumer should expect to receive their refund within 15 business days upon receipt of the returned package.

Exchanges -
Exchanges are only allowed for faulty items to make an even exchange. If the consumer would like to exchange an item for a different item, then the consumer must contact us in order to return the item ordered and place another order for the item the consumer wishes to purchase. The consumer does not need to wait for the refund on the original item to be processed in order to purchase the new item.

Defective Item Refunds -
If an item purchased is defective then the consumer must notify us within 15 days of receiving the shipment. If the consumer does not notify us within 15 days of receiving the shipment of the defect, then it is our discretion whether or not a refund will be issued. Upon notification, the consumer will be given an RMA number. The item must be returned to the seller in the same condition received. The return package must be postmarked within 30 days of the original receipt date. The refund will be processed within 15 days upon receipt of the returned package.

Cancellations -
A consumer who wishes to cancel an order must contact us immediately. Once the order has been shipped, we can no longer cancel the order and the order must go through the refund process. The consumer will be charged a 20% restocking fee and is responsible for the cost of shipping if the consumer still wishes to return the item.

Non Returnable Items - All software products that have been opened will not be refunded.

Send all returns to the following address:

Printronic.com
Returns Department, RMA#
1621 E St. Andrew Place
Santa Ana, CA 92705

Please contact us to acquire an RMA number for all returns. You can e-mail us at customerservice@printronic.com and type" RMA " and your order number in the subject line. Please list the item(s) you would like to return and a brief reason why. Indicate whether you want a refund or a store credit. Please be sure to fill out and attach the return form with the return shipment.

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Links	by Printronic Administrator
This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we're not responsible for the operation of or content located on or through any such site.
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Money Orders, Cashier’s Checks, Company Checks, & Personal Checks	by Printronic Administrator
We accept money orders, cashier’s checks, personal checks, and company checks in U.S. Dollars only. Orders are processed upon receipt of a money order or cashier’s check. For personal and company checks, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received. We will charge a $25 fee on all returned checks.
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Multiple Product Orders	by Printronic Administrator
For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available, unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.
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Order Acceptance Policy	by Printronic Administrator
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Printronic.com reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.
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Other Conditions	by Printronic Administrator
These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether Printronic.com. signs them or not. We reserve the right to make changes to this site and these Conditions at any time.
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Out-of-Stock Products	by Printronic Administrator
We will ship your product as it becomes available. Usually, products ship the same day if ordered by 5:00PM , or by the next business day if your order is received after this time and for orders received on Saturday, Sunday or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.
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Privacy	by Printronic Administrator
We keep your personal information private and secure. When you make a purchase from our site, you provide your name, email address, credit card information, address, phone number, and a password. We use this information to process your orders, to keep you updated on your orders and to personalize your shopping experience. Our secure servers protect your information using advanced encryption techniques and firewall technology. To keep you informed about our latest offers, we may notify you of current promotions, specials and new additions to the Printronic.com site. You may unsubscribe from our newsletters by following the unsubscribe instructions in any email you receive from us. When entering any of our contests or prize drawings, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or drawing you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Printronic.com site. You may unsubscribe from this news list by following the unsubscribe instructions in any email received. We use "cookies" to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time.
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Privacy on Other Web Sites	by Printronic Administrator
Other sites accessible through our site have their own privacy policies and data collection practices. Please consult each site's privacy policy. Our Store is not responsible for the actions of third parties.
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Shipping Policy	by Printronic Administrator
Shipping Time -- Most orders received before 5:00PM will ship the same day, provided the product ordered is in stock. Most orders received after 5:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement. We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Printronic.com or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.
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Taxes	by Printronic Administrator
Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the same state. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.
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Typographical Errors	by Printronic Administrator
In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Our Store shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Our Store shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Our Store shall immediately issue a credit to your credit card account in the amount of the incorrect price
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